Welcome to Fishing Lures Shop, where we combine our passion for angling with our commitment to excellent customer service. Just as we carefully select our premium fishing tackle, we’ve designed our shipping and returns policies to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after dispatch
– Flat rate: $12.95 USD
– Recommended for urgent orders
Free Shipping (EMS):
– Delivery time: 15-25 business days after dispatch
– Available for orders over $50 USD
– Perfect for non-urgent orders
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Returns & Exchanges
We understand that sometimes fishing gear needs to be adjusted, just like your technique when the fish aren’t biting. Our returns process is designed to be as straightforward as casting your line.
Return Policy Overview
- Returns accepted within 15 days of receiving your order
- Items must be unused, in original condition with all packaging and tags
- Original receipt or order confirmation required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Hooks (due to sharpness and potential contamination)
- Baiting needles and tools (hygiene reasons)
- Disgorgers (hygiene reasons)
How to Return an Item
Follow these simple steps to return your fishing gear:
- Contact Us: Email our customer service at [email protected] within 15 days of receiving your order with your return request.
- Prepare Your Package: Securely pack the item(s) in their original packaging with all accessories.
- Include Documentation: Print and include your order confirmation or receipt.
- Ship Your Return: Send your package to:
Fishing Lures Shop Returns
1956 Coal Road
Wellsboro, US 16901
Return Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Fishing Lures Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return: [Product Name(s)]
Reason for return: [Reason]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
I have included all required documentation with my shipment.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable (unless the return is due to our error)
- For exchanges, we’ll ship your new item once we receive the return
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If your angling tools, rods, or other equipment arrive damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund at no additional cost to you
Shop With Confidence
At Fishing Lures Shop, we stand behind every product we sell – from our premium boat fishing combos to specialized LRF gear. Our policies reflect the same attention to detail we apply to our carefully curated selection of fishing tackle.
For any questions about shipping or returns, our team of fellow fishing enthusiasts is ready to help at [email protected].
Tight lines and happy fishing!
The Fishing Lures Shop Team